The right step, on the screen in front of them, at the moment of the task.
On an iPad or phone at the workstation, one step at a time, in their language, working even with no signal.
The right step, on the screen in front of them, at the moment of the task.
The course is done, but the real work happens at the machine, where the binder is across the building and the next move is uncertain. So the procedure is right there on an iPad or phone at the workstation, one step at a time, in their language, working even with no signal.
Where the work happens, the help isn’t.
Four things every operations leader sees on the floor:
“People finish a course, then face the real task and still aren’t sure of the next step.”
The procedure is on the screen at the equipment, one step at a time, hands on the work.
“The SOP is in a binder across the building, so no one checks it under pressure.”
The SOP opens on the iPad at the machine. No walk to the binder.
“There’s no signal at the machine or on the job site, so digital guidance doesn’t reach where the work happens.”
The guidance runs offline and the completed run syncs on reconnect.
“Mistakes happen at the point of doing, not the point of learning, and that’s exactly where help is missing.”
Help is at the point of doing: the part, the tool, and the action, shown for each step.
People finish a course, then face the real task and still aren’t sure of the next step.
The SOP is in a binder across the building, so no one checks it under pressure.
There’s no signal at the machine or on the job site, so digital guidance doesn’t reach where the work happens.
Mistakes happen at the point of doing, not the point of learning, and that’s exactly where help is missing.
What it looks like handled.
The procedure, right at the machine.BETA
A technician pulls the procedure up on an iPad at the equipment and follows it step by step, hands on the work, each step showing the part, the tool, and the action.
Learn more →
At the machineIt runs offline, then syncs on reconnect.BETA
The guidance plays offline at the machine, so a dead zone doesn’t mean working from memory. The guide is served at the workstation with no signal, and the completed run syncs the moment the device reconnects.
Learn more →
Offline · syncs laterAn answer from your own content.BETA
A new picker follows the pick-and-pack steps on a phone in the racks and gets it right without flagging a supervisor, and when a question comes up, the chatbot answers from your company’s own procedures and courses, not the open internet.
Learn more →
From your contentThe same step, in the language they work in.
The same clip from the onboarding course is there at the moment of the task, produced once, available where it’s needed, illustrated step by step in whatever language each worker thinks in.
Learn more →The same moment, different floors.
An operator at a press calls up the changeover on the iPad at the machine and works through it one step at a time, the part, the tool, and the action shown for each, without pulling a senior off the line.
The changeover on the iPad at the press, one step at a time, without pulling a senior off the line.
A technician on a job site opens the procedure on a phone in a basement with no bars and follows it to the end. When the device finds signal again, the completed run uploads on its own.
The procedure on a phone in a basement with no bars, followed to the end. It uploads when signal returns.
A crew member on the line checks the build on a phone at the station and gets the order right the first time, the same steps from the course, there at the moment they’re needed.
The build on a phone at the line, so the order comes out right the first time.
One outcome, several capabilities.
Frontline Enablement combines:
In-task SOP guidance
The illustrated step-by-step procedure, on an iPad at the workstation, one step at a time.
Learn more →Mobile app + offline mode
The guide runs at the machine with no signal and syncs the completed run on reconnect.
Learn more →AI chatbot & knowledge base
Mid-task questions answered from your company’s own content, not the open internet.
Learn more →Multi-language
The same step at the machine, illustrated in whatever language each worker thinks in.
Learn more →Raw capture & transcription
Turn a quick phone recording of the job into the step-by-step guide the frontline follows.
Learn more →Auto-updated content
When the method changes, the guide at the machine updates from the source within 48 hours.
Learn more →Built for the people doing the work.
Manufacturing
The changeover and the rare procedure, at the press, even with no signal.
Field Services
The procedure on a phone at the job site, offline, syncing when signal returns.
Restaurants
The build, on a phone at the line, so a new crew member gets the order right.
Construction
The right step at the work face, in their language, where the binder never reaches.
The right step, at the moment of the task.
From the same course your team already trained on, there at the machine, in their language, even with no signal.